JL Studio is an in-demand boutique portrait studio that is booked in advance. Our studio team comes together from different cites often driving up to 3 hours to give our clients a memorable custom portrait experience at the highest levels of excellence.
If you have received a complimentary session with us, your reservation fee helps to prevent no-shows and late cancellations, ensuring that our clients are as serious and committed as we are to having beautiful portraits created. Last minute cancelations and no shows truly impact our business in a negative way.
Your reservation retainer fee is fully refunded on the day of your Zoom ordering session as long as you are present for your appointments. You may choose instead to apply the fee as a credit towards an artwork purchase at that time. There is no obligation to purchase with a complimentary session.
What happens if I need to reschedule my portrait session?
Please book your date thoughtfully and with consideration as rescheduling your appointment can be challenging.
We have a 7 day minimum rescheduling policy for portrait sessions to allow us time to book another family in your reserved slot. This is not possible without at least 7 days notice.
If you must reschedule, please provide 7 days or more notice and we can transfer your retainer fee.
We understand that things do happen. that are beyond your control. Rescheduling with less than 7 days notice requires an additional "reactivation" fee of $100 that is nonrefundable. This fee reactivates your initial deposit and gift certificate and enables us to book you on the calendar once again.
What happens if I need to cancel?
Cancelling your portrait session will result in the loss of your retainer reservation fee. It will be converted to studio credit, valid for artwork purchases in our studio for one year.
No shows for any appointments--portraits or Zoom Meetings--result in total forfeiture of any fees/retainers paid.
What happens if I need to reschedule my zoom session?
Rescheduling your Zoom with less than 48 hours notice results in any retainer paid becoming non refundable, though it may still be applied to a purchase.
Similarly, rescheduling your Zoom more than 2 times results in any retainer paid becoming non refundable though it may still be applied to a purchase.
No shows for any appointments--portraits or Zoom Meetings--result in total forfeiture of any fees/retainers paid.
Terms and Conditions:
1. A retainer fee secures portrait session for the date/time agreed upon.
2. The Studio's reservation retainer fee is 100% refundable for the cancellation of a session within the first 48 hours of payment, no questions asked. When participating in a charitable fundraising project, the $100 participation fee that goes to charity is always fully nonrefundable.
3. If you decide to fully cancel the portrait session after the 48 hours window, the reservation retainer fee is nonrefundable and is automatically converted into a studio credit, valid for one year.
4. If you provide 7 days or more advance notice to reschedule by texting 737.264.6020, your reservation retainer fee is automatically transferred to secure a new date for one occurrence.
5. If you cancel fully, your reservation retainer fee is forfeited and is converted into a studio credit valid for purchasing artwork for one year.
6. Rescheduling more than once without paying an additional $100 non-refundable booking fee is not possible at this time.
7.) Any more than a 20 minute appointment “late show” for your portrait session is automatically canceled as there will not be enough time to create your portraits and no refunds are available.
8.) If you are 10 minutes late or more to your Zoom reveal, your meeting will be automatically canceled and will need to be rescheduled so as not to negatively impact your experience or the experience of the family scheduled after you. Please note that if this happens, your reservation deposit becomes fully non refundable. You are, however, still able to apply your deposit towards a purchase as long as we are able to reschedule your Zoom on our calendar within 30 days of your portrait session. If you reschedule your Zoom reveal more than 2 times, your retainer becomes fully non refundable.
Thank you for your kind understanding.
--Jennifer Lindberg Studio
Studio Policies & Terms and Conditions:
